Five important things to say when your loved one calls with the most horrific news about their health:

1. Reassure Them of Your Presence: “You’re not alone in this. I’ll be by your side every step of the way.”
2. Encourage Open Communication: “Let’s talk about anything and everything. Your thoughts, fears, hopes—whatever you need to share, I’m here to listen.”
3. Offer Practical Help: “Let me know how I can help. Whether it’s going to appointments with you, helping with daily tasks, or just being there to talk.”
4. Acknowledge Their Feelings: “I can’t imagine how you’re feeling right now. It’s okay to feel however you feel.”
5. Express Love and Support: “I love you so much. I’m here for you, and we’ll face this together.”

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